Refund Policy

Prepaid Orders

Where an order has been prepaid and is cancelled before dispatch, the amount is refunded in full using the original payment method.

Short Deliveries

If the volume recorded on the signed delivery note is less than the volume ordered, the difference is credited or refunded.

Service Failures

Where we fail to deliver a confirmed order and no alternative window is acceptable to you, any amount prepaid for that delivery is refunded.

Processing Time

Approved refunds are processed within a reasonable period, normally within fourteen working days of agreement, subject to banking timelines.

How to Request

Contact our accounts team with your order or invoice number and a short description of the issue.