Frequently Asked Questions
Call, WhatsApp or email our operations desk.
Water Delivery
We supply sweet water, potable (drinking-grade) water and construction water. Potable water is carried only in dedicated food-grade lined tankers that are never used for construction water.
We supply sweet water, potable (drinking-grade) water and construction water. Potable water is carried only in dedicated food-grade lined tankers that are never used for construction water.
We supply sweet water, potable (drinking-grade) water and construction water. Potable water is carried only in dedicated food-grade lined tankers that are never used for construction water.
Our standard fleet covers 10,000, 15,000, 20,000 and 30,000 litre units. We will recommend a capacity based on your site access and tank inlet.
Our standard fleet covers 10,000, 15,000, 20,000 and 30,000 litre units. We will recommend a capacity based on your site access and tank inlet.
Our standard fleet covers 10,000, 15,000, 20,000 and 30,000 litre units. We will recommend a capacity based on your site access and tank inlet.
Yes. All tankers carry an onboard pump and standard hose length. If your tank inlet requires an unusual fitting or a longer run, tell us when booking.
Yes. All tankers carry an onboard pump and standard hose length. If your tank inlet requires an unusual fitting or a longer run, tell us when booking.
Yes. All tankers carry an onboard pump and standard hose length. If your tank inlet requires an unusual fitting or a longer run, tell us when booking.
Orders
No. You can submit an order as a guest and you will receive a reference number immediately. Creating an account simply lets you reuse saved project locations and see your full history.
No. You can submit an order as a guest and you will receive a reference number immediately. Creating an account simply lets you reuse saved project locations and see your full history.
No. You can submit an order as a guest and you will receive a reference number immediately. Creating an account simply lets you reuse saved project locations and see your full history.
For routine deliveries we ask for a few hours notice so we can slot you into the day plan. Emergency orders are handled immediately and prioritised over routine bookings.
For routine deliveries we ask for a few hours notice so we can slot you into the day plan. Emergency orders are handled immediately and prioritised over routine bookings.
For routine deliveries we ask for a few hours notice so we can slot you into the day plan. Emergency orders are handled immediately and prioritised over routine bookings.
Yes, as long as the tanker has not been dispatched. Contact us by phone or WhatsApp with your reference number and we will update or cancel it.
Yes, as long as the tanker has not been dispatched. Contact us by phone or WhatsApp with your reference number and we will update or cancel it.
Yes, as long as the tanker has not been dispatched. Contact us by phone or WhatsApp with your reference number and we will update or cancel it.
Quotations
Most quotations are issued within one working day. Complex project contracts with multiple phases may take slightly longer, and we will tell you when to expect it.
Most quotations are issued within one working day. Complex project contracts with multiple phases may take slightly longer, and we will tell you when to expect it.
Most quotations are issued within one working day. Complex project contracts with multiple phases may take slightly longer, and we will tell you when to expect it.
Validity is stated on the quotation document itself, typically 30 days from the date of issue.
Validity is stated on the quotation document itself, typically 30 days from the date of issue.
Validity is stated on the quotation document itself, typically 30 days from the date of issue.
Yes. The quotation request form allows you to upload a BOQ and additional project documents in PDF, Word, Excel or image format.
Yes. The quotation request form allows you to upload a BOQ and additional project documents in PDF, Word, Excel or image format.
Yes. The quotation request form allows you to upload a BOQ and additional project documents in PDF, Word, Excel or image format.
Payment
Prices are quoted excluding VAT unless the document states otherwise. VAT is shown as a separate line on every quotation and invoice at the current statutory rate.
Prices are quoted excluding VAT unless the document states otherwise. VAT is shown as a separate line on every quotation and invoice at the current statutory rate.
Prices are quoted excluding VAT unless the document states otherwise. VAT is shown as a separate line on every quotation and invoice at the current statutory rate.
One-off deliveries are normally settled on delivery. Contract clients are invoiced monthly on agreed credit terms set out in the supply agreement.
One-off deliveries are normally settled on delivery. Contract clients are invoiced monthly on agreed credit terms set out in the supply agreement.
One-off deliveries are normally settled on delivery. Contract clients are invoiced monthly on agreed credit terms set out in the supply agreement.
Yes. All invoices carry our commercial registration and VAT registration details and present VAT as a separate line item.
Yes. All invoices carry our commercial registration and VAT registration details and present VAT as a separate line item.
Yes. All invoices carry our commercial registration and VAT registration details and present VAT as a separate line item.
Delivery & Scheduling
Our core coverage is the Eastern Province with same-day capability in Dammam, Khobar, Dhahran and Qatif. Riyadh and other regions are served on a project and contract basis.
Our core coverage is the Eastern Province with same-day capability in Dammam, Khobar, Dhahran and Qatif. Riyadh and other regions are served on a project and contract basis.
Our core coverage is the Eastern Province with same-day capability in Dammam, Khobar, Dhahran and Qatif. Riyadh and other regions are served on a project and contract basis.
Yes. Daily, weekly and monthly rotations are available, and recurring programmes are usually cheaper per load than ad-hoc bookings.
Yes. Daily, weekly and monthly rotations are available, and recurring programmes are usually cheaper per load than ad-hoc bookings.
Yes. Daily, weekly and monthly rotations are available, and recurring programmes are usually cheaper per load than ad-hoc bookings.
Use the Track Request page with your reference number and the mobile or email you used when booking. The timeline shows every status change.
Use the Track Request page with your reference number and the mobile or email you used when booking. The timeline shows every status change.
Use the Track Request page with your reference number and the mobile or email you used when booking. The timeline shows every status change.
Project Contracts
A fixed rate, an agreed volume band, a response commitment, a named account coordinator, consolidated monthly invoicing and a monthly consumption report.
A fixed rate, an agreed volume band, a response commitment, a named account coordinator, consolidated monthly invoicing and a monthly consumption report.
A fixed rate, an agreed volume band, a response commitment, a named account coordinator, consolidated monthly invoicing and a monthly consumption report.
Yes. Volume bands are normally reviewed against the construction programme at agreed intervals so the contract follows the real progress of the works.
Yes. Volume bands are normally reviewed against the construction programme at agreed intervals so the contract follows the real progress of the works.
Yes. Volume bands are normally reviewed against the construction programme at agreed intervals so the contract follows the real progress of the works.
Emergency Supply
Within our core Eastern Province coverage we aim to confirm a dispatch window during your call and to have a tanker moving shortly after. Actual time depends on distance and site access.
Within our core Eastern Province coverage we aim to confirm a dispatch window during your call and to have a tanker moving shortly after. Actual time depends on distance and site access.
Within our core Eastern Province coverage we aim to confirm a dispatch window during your call and to have a tanker moving shortly after. Actual time depends on distance and site access.
Yes. The emergency line is staffed 24 hours a day, including weekends and public holidays.
Yes. The emergency line is staffed 24 hours a day, including weekends and public holidays.
Yes. The emergency line is staffed 24 hours a day, including weekends and public holidays.
Contact Us
Call, WhatsApp or email our operations desk.